Shipping Policy

At Old Transvaal Leather, we carefully pack and deliver our handcrafted leather goods to customers throughout South Africa. We are based in the Johannesburg area.

Order Processing

Orders are generally processed within 1–3 business days after payment has been received.

Made-to-order or customised items may require additional processing time. If your order requires additional time, we will contact you with an estimated completion date.

Orders placed on weekends or public holidays will be processed from the next business day.

Delivery

We deliver orders throughout South Africa.

Depending on your delivery address, order size, and other circumstances, Old Transvaal Leather will determine the most suitable delivery method for your order.

For customers in the Johannesburg area, we may deliver your order personally. For other orders, we may use a courier service.

Once your order is ready for delivery, you will be notified of the delivery method being used:

Personal delivery: A R100 local delivery fee applies. We will contact you to arrange the delivery.
Courier delivery: You will receive a waybill or tracking number once the order has been handed to the courier.

Delivery Times

Estimated delivery times after your order has been dispatched are generally:

Johannesburg and surrounding areas: approximately 1–3 business days
Major South African centres: approximately 2–4 business days
Regional areas: approximately 3–5 business days
Outlying or remote areas: approximately 5–7 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to courier operations, public holidays, peak periods, weather, incorrect delivery information, or other circumstances outside our control.

Shipping Costs

For personal deliveries within our local delivery area, a flat R100 delivery fee applies.

Courier delivery costs are calculated based on your delivery address and the applicable courier service. The applicable shipping cost will be shown at checkout where available.

Tracking

If your order is sent using a courier, you will receive a waybill or tracking number by email once your order has been dispatched.

Orders delivered personally by Old Transvaal Leather may not have a tracking number. We will contact you to arrange the delivery.

Delivery Address

Please ensure that your delivery address and contact details are correct when placing your order.

If an incorrect or incomplete address is provided, this may result in delivery delays or additional delivery costs.

Please contact us as soon as possible if you need to correct your delivery details. We cannot guarantee that changes can be made once an order has been dispatched.

Delivery Delays

Delivery times are estimates and may be affected by circumstances outside our control.

If your order is delayed or your tracking information has not updated, please contact us and we will assist where possible.

Damaged or Missing Parcels

We take care when packaging all orders before delivery.

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the parcel and the damaged item. We will assist with investigating the matter with the delivery provider.

If your tracking information shows that a parcel has been delivered but you have not received it, please contact us so that we can assist with the delivery investigation.